Rod Lovelace: Allstate Insurance

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  Brock Lovelace

  Producing Operations Manager

  Since joining the insurance industry in 2018, Brock has been a vital part of the agency, specializing in auto, home insurance. Beginning in 2025, he also oversees the day-to-day operations, helping see the agency runs smoothly and efficiently. His focus remains on helping individuals protect their most valuable assets with personalized service. What Brock enjoys most about his role is not just the transactions, but the satisfaction of helping people safeguard what matters most. His commitment to personalized care sets him apart as a dedicated professional. Outside of work, Brock is passionate about sports, enjoying the energy and camaraderie they bring. This love for teamwork and strategy translates into his approach to insurance—always focused on collaboration and customer success. Brock is happily married to his wife, Caroline, and they are excitedly expecting their first daughter. Their two dogs, Beckett and Kala, complete the family, and Brock’s close-knit relationships reflect the care he brings to customer connections.

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  Kim Lovelace

  Business Development and Compliance

  Kim retired from Allstate corporate after 14 years. Her career ranged from training new agents to leading the Southern Region Compliance team. Now she will focus her attention on new business development and relationship development in addition to back office support of our office processes to help us grow our reach with Auto Insurance and Homeowners Insurance customers.

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  Michelle Tracy

  Producing Marketing Manger

  Born and raised in Memphis, Michelle Tracy brings her hometown pride and over two decades of insurance experience to every customer she serves. Licensed in Alabama, Arkansas, Kentucky, Mississippi, and Tennessee, Michelle has been in the insurance industry since 2000, specializing in auto, home, and life insurance, as well as any of your toys including motorcycle, boat, and ATVs! As a proud twin and mom to her daughter Celia, Michelle values family and connection. She loves traveling, creating unforgettable experiences, and using her detail-oriented approach to deliver exceptional service in sales, marketing, and customer care. Outside of work, Michelle’s creative side shines as she puts together memorable events, from birthday celebrations to charity events. With her passion for people and her deep roots in Memphis, Michelle is committed to helping customers protect what matters most with personalized care and a touch of Southern charm.

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  Corina Walters

  Customer Service Representative / Claims Concierge

  Since 2005, Corina has been an integral part of our agency, bringing her experience, compassion, and dedication to every customer interaction. Over the years, she has handled a wide variety of situations with professionalism and care, always putting customers first. As our in-house claims representative, Corina has become a true wealth of knowledge when it comes to navigating complex claim situations. She excels at guiding customers through challenging and unexpected events, offering both support and solutions during difficult times. Corina’s unwavering commitment to helping others makes her an invaluable resource for our agency and a trusted representative for customers.

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  Faytra Moore

  Account Representative

  Joining agency in 2017, Faytra Moore has been a stalwart presence in the insurance industry. Faytra is a versatile professional, serving personal residence lines, including Auto insurance, Home insurance, Motorcycle insurance, ATV insurance, Rental insurance, Landlords insurance, and Life insurance. Faytra's favorite aspect of the job is more than just policy transactions; it's about making dreams come true. She takes pride in helping customers secure their most significant assets, witnessing the fulfillment of their dreams as they become homeowners. This commitment to service and making a positive impact in people's lives sets Faytra apart as a dedicated insurance professional. Outside the office, Faytra channels her passion for helping others into volunteering. Whether at her church or in the community, she actively contributes her time and skills to support those in need. As a volunteer counselor at her church, Faytra extends her caring and empathetic nature to assist others. Faytra's love for travel is evident in her adventurous spirit. Visiting at least 1 to 2 new places every year, she embraces the opportunity to explore and experience diverse cultures. Beaches hold a special place in her heart, serving as her fun and relaxing escape. Faytra Moore's journey in the insurance industry is characterized by a commitment to customer service, a passion for community engagement, and an adventurous spirit. With a warm heart and a penchant for making dreams a reality, Faytra continues to shine as a beacon of service at agency.

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  Lana Casserino

  Account Representative

  With experience dating back to 1996, Lana is a seasoned insurance professional who joined our agency in 2018. She offers a wide range of insurance services, including auto and home insurance, as well as your toys including motorcycle, boat, and ATVs! Lana takes pride in empowering customers with knowledge, simplifying complex insurance concepts, and helping them make informed decisions to protect their valuable assets. Her dedication goes beyond providing coverage choices—she help sees that customers truly review their policies. Rooted in her Mississippi heritage, Lana values family and community. She and her husband, Philip, and son, Gavin, share a love for travel, especially to warm and exciting destinations. This family-oriented approach is reflected in her professional life, where customer well-being is always a priority. Lana’s warm demeanor, knowledge, and passion for customers make her a trusted professional at the Agency.

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  Wendy Barber

  Customer Service Manager

  Wendy Barber joined the agency in 2022, focusing on auto and home insurance. As a customer service representative and helping with billing, Wendy brings a unique combination of knowledge and personalized care to her role. Her favorite part of the job is more than just handling transactions—it’s about genuinely caring for customers and helping them fully understand their choices. Wendy takes pride in empowering families to protect what matters most, making her an ally in navigating the complexities of insurance. Outside of work, Wendy is an avid reader with a love for literature, which enhances her ability to connect with customers on a personal level. She’s also a competitive pool player in the Memphis American Pool Players League, where her skills have earned her trips to Las Vegas. With a warm and approachable demeanor, Wendy is a vital part of the agency, helping customers secure the right coverage and providing exceptional service every step of the way.

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  Teiaira Sanders

  Customer Service Representative

  In 2019, Teiaira Sanders embarked on her journey in the insurance industry, bringing her passion for customer interaction and policy understanding to the forefront. Joining the Agency in mid-2023, Teiaira has become an integral part of the team, focusing on a wide array of insurance products, including Auto insurance, Home insurance, Landlord insurance, Renters insurance, Condo insurance, and Life insurance. Teiaira's favorite aspect of the job goes beyond transactions; it's about building connections with customers and helping them fully comprehend their policies. Her dedication to fostering understanding reflects her commitment to empowering customers, allowing them to make informed decisions about their coverage. Away from the office, Teiaira identifies as a homebody, finding peace and joy in the comfort of her surroundings. This appreciation for home life aligns seamlessly with her role in providing insurance options that help protect the spaces and possessions that customers hold dear. Complementing her love for a cozy home, Teiaira is passionate about exercise, showcasing a commitment to personal wellness. This dedication to a healthy lifestyle not only reflects her personal values but also adds to her ability to understand and address the diverse needs of customers. Teiaira Sanders' journey in the insurance industry is characterized by a blend of customer-centric service, a love for home comfort, and a commitment to personal wellness. With a warm and approachable demeanor, Teiaira continues to make a positive impact at Rod Lovelace's Agency, helping each customer not only have the right coverage but also feel empowered and understood.

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  Donna Ankebant

  Customer Service Representative

  Since entering the insurance industry in 2023, Donna Ankebrant has quickly become a vital part of the Lovelace Agency, focusing on auto and home insurance. As a skilled communicator, Donna is passionate about connecting with people, helping see that customers feel heard and understood. Her dedication to personal interactions adds a warm, friendly touch to her role, making her a trusted voice in times of need. Outside of work, Donna’s caring nature shines in her personal life. She loves nurturing others, a reflection of her compassionate spirit, and takes pride in creating a positive and supportive environment for her husband, Ron, their three children, and three grandchildren. Donna’s enthusiasm and joyful outlook bring uplifting energy to both customers and colleagues, making every interaction enjoyable. Her heart for service and genuine connections makes her an indispensable presence at the Agency.

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  Courtney C. Douglas

  Account Representative

  Courtney joined the insurance industry in 2024, bringing enthusiasm and dedication to the Agency, where she focuses on auto, home, and life insurance. Her unique approach to service is driven by a genuine interest in understanding customers’ needs and building meaningful connections. What Courtney loves most about her role is getting to know the people she serves. She takes pride in learning their stories and helping see they feel supported and understood. Her warm demeanor, hearty laugh, and approachable personality create a welcoming atmosphere that puts customers at ease. As a big sports fan, Courtney’s love for athletics adds an exciting dimension to her personality, allowing her to connect with customers on a personal level. Whether cheering for her favorite team or discussing the latest games, she brings passion and energy to every interaction. Courtney’s journey in insurance is marked by her commitment to building relationships and delivering exceptional service. With a smile and a spirit of connection, she is making a positive impact at the Agency.

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  Marc Tushek

  Account Representative

  Marc Tushek began his insurance career in 2016 and joined the Lovelace Agency in 2024. Specializing in auto, home, and life insurance, Marc is dedicated to helping customers navigate the complexities of insurance and find the right coverage for their unique needs. His customer-focused approach makes him a trusted and reliable resource for customers. Outside of work, Marc enjoys spending time on the golf course, where his passion for precision and strategy mirrors his meticulous approach to insurance solutions. A proud father of twin girls and husband to his wife, Ashley, Marc values family and community deeply. A fervent sports fan, Marc supports the Atlanta Falcons and Atlanta Braves, bringing the same loyalty and commitment to his role at the Lovelace Agency. His dedication to customer service, family, and his passions makes him a positive force within the team.

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  Barry Delk

  Personal Financial Representative

  Born and raised in Memphis, Barry is a proud graduate of Christian Brothers High School and Christian Brothers University. He began his career in 1999 as a personal financial representative with another firm and has been helping Allstate customers prepare for retirement since 2013. A Million Dollar Round Table qualifier for most of his career, Barry has also earned accolades such as the Honor Ring and Leaders Conference recognition for his dedication and success. Barry is deeply involved in his community, serving as a deacon, adult Sunday school teacher, and participating in local missions. In his free time, he enjoys hunting, playing golf, and watching movies with his three sons.

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  Jennifer Carroll

  Lead Account Representative

  With over 25 years of experience with Allstate products, Jennifer Carroll has been dedicated to helping customers protect what matters most since 1998. Focusing on auto, home, life, business, and flood insurance, as well as all of your toys including motorcycle, boat, and ATVs! Jennifer brings a wealth of knowledge and experience to every customer interaction. A proud mom of two sons, Jennifer celebrates her family’s achievements—one is a doctor in Chicago, and the other is a student at the University of Arizona. Her nurturing spirit and customer-focused approach make her a trusted representative who genuinely cares about meeting customers’ insurance needs. Jennifer’s extensive experience and personalized care help customers receive exceptional service and the right coverage choices tailored to their unique situations.

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  Allyssa Dinnel

  Customer Service Representative

  Allyssa began her insurance journey in 2018 and joined Allstate in 2023. She has a passion for helping customerss understand the importance of protecting their loved ones. Allyssa treasures quality time with her daughter, volunteering at church, writing short stories and poetry, and traveling with family and friends. Call Allyssa today to learn more about your insurance options.

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  Dean Golding

  Customer Service Representative / Claims Concierge

  Dean began his insurance career in 2016 and brings a wealth of life experience to his role. As a Gulf War U.S. Navy veteran, he is no stranger to dedication and service. When not at work, Dean cherishes time with his family and loves spoiling his grandchildren. He takes pride in helping people navigate their insurance needs, so don’t hesitate to give him a call today!

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  Khalilah El

  Account Representative

  Khalilah joined our agency in 2022 and is passionate about building strong relationships with local families. Her favorite part of the job is helping customers find insurance solutions tailored to their needs. Outside the agency, Khalilah enjoys quality time with loved ones and attending concerts by renowned musical artists. Reach out to Khalilah to discover how she can assist with your insurance needs!

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  Brent Davis

  Account Representative

  Brent brings a unique blend of talent, experience, and customer-focused knowledge to the insurance industry. An internationally ranked gamer and amateur boxer of 11 years, Brent also holds a degree from the University of Tennessee. His commitment to excellence was honed during his time in the home security and wireless telecommunications industries, where he developed a deep understanding of customer needs and solutions. Having been in the insurance business for several years, Brent is ready to assist with your homeowners, auto, and life insurance needs. His goal is to help see that every customer has the right coverage while building long-term relationships based on trust and superior service. As an award-winning professional recognized for his achievements in sales and customer service across multiple industries, Brent is dedicated to bringing that same mastery to the insurance field. Visit us at our Nashville, Tennessee location today, and let Brent help protect what matters most to you.

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  David Prokop

  Account Representative

  David joined our agency in 2023 but has been working in the insurance industry since 2020. Known as an "insurance nerd," David is passionate about helping customers better understand their coverage. Outside the office, he loves learning new things, diving into books, and exploring his faith. Contact David today to get clear, informed information about your insurance options!

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  Galen Madaras

  Customer Service Representative

  Galen became part of the agency in 2024 and brings 20 years of industry experience. Outside work, she is a recognized multimedia artist published by Lark Books and an avid hiker in Washington State’s mountains. Galen dedicates her time to giving back by volunteering with organizations like Toys for Tots, Girl Scouts of America, and Mercer Island High School. Her passions for nature, gardening, animals, and artistic expression bring a unique perspective to the agency. Contact Galen to experience her dedication and know-how!